Overall Satisfaction with Paychex Flex
We use in the accounting office for payroll purposes. I believe it makes for an easier payroll experience for the accounting department and for the employees.
- They make sure all your questions or issues are addressed within a reasonable time frame.
- It gives the employees access to their information and pay stubs.
- The app makes it very convenient.
- I really like Paychex Flex and really cannot think of anything that can be improved.
- Saved time.
- The app is easy to use.
Paychex Flex is 100% better.
Do you think Paychex Flex delivers good value for the price?
Yes
Are you happy with Paychex Flex's feature set?
Yes
Did Paychex Flex live up to sales and marketing promises?
Yes
Did implementation of Paychex Flex go as expected?
Yes
Would you buy Paychex Flex again?
Yes
Paychex Flex Feature Ratings
Using Paychex Flex
1 - Accounting manager and payroll.
1 - There is only one employee in the accounting office.
- Weekly payroll.
- Worker's compensation audits.
- Getting all of the employees set up with the app. Not all are up to date with technology.
Evaluating Paychex Flex and Competitors
Yes - Benefitmall got out of the payroll business.
- Price
- Product Usability
Product usability is very important. I need something that is simple, yet provides the information needed to complete payroll.
Paychex Flex Implementation
- Implemented in-house
- The process was pretty simple and easy.
Paychex Flex Training
Paychex Flex Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
The setup with the support employee that took me step by step so I would understand how to use Paychex Flex on my own. She made the experience a good one, instead of a bad one.
Using Paychex Flex
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Consistent Quick to learn Feel confident using Familiar | None |
- The dashboard.
- Downloading the GL into Sage accounting software is much better now that they changed the process.
- The people list to the right on the dashboard. I just need to use it more to understand it.
Yes - It is great, it looks just like the PC version.
Paychex Flex Reliability
Integrating Paychex Flex
- Sage 50 Accounting software US edition
At first, it was hard to get a hold of someone to help. Finally I was contacted, and then after that, all went well. The employee that did help, made sure I was taken care of.
- Excel.
- File import/export