Overall Satisfaction with Paychex Flex
We use Paychex Flex for payroll purposes. It's very helpful for reporting and employee punches.
- Payroll reports.
- Employee punches.
- Customer service
- time off
- Flexible pay periods.
- n/a
- More efficient.
- Time saver.
- Allows employees to make personal changes when they want.
Positively - We are able to track salaries by staff category as well as run individual reports. The employee tracking has been very helpful.
Do you think Paychex Flex delivers good value for the price?
Yes
Are you happy with Paychex Flex's feature set?
Yes
Did Paychex Flex live up to sales and marketing promises?
Yes
Did implementation of Paychex Flex go as expected?
Yes
Would you buy Paychex Flex again?
Yes
Paychex Flex Feature Ratings
Using Paychex Flex
1 - The Chief Financial Officer
1 - Anyone involve in payroll or human resources should use Paychex flex.
- Payroll
- Benefits
- Tracking hours of hourly employees
- Tracking PTO
Paychex Flex Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I didn't purchase premium support. Excellent customer service is included with Paychex Flex.
I had an issue with an employee's retirement contribution giving us trouble with our payroll taxes. I was having trouble explaining what was going on to the employee. The Paychex representative was able to get in touch with the employee immediately to explain what was going on.
Using Paychex Flex
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- time clock
- employee on boarding
- changes to payroll
Yes - The mobile interface is great! It works very similar to how the desktop version works. I am easily able to switch between personal mode and administrator mode.