Overall Satisfaction with Paychex Flex
Paychex Flex is probably the best payroll service I have used that is currently out there. I made the transition after I had problems with ADP Workforce Now and how clunky the site was. Paychex Flex is very easy to navigate and is very easy to use.
- Customer Support
- Payroll Processing
- User Interface
- HR Solutions
- Following up with Customers
- NA
- Cost Savings
- Improved Payroll Processing
- Saving Time
Positively - Paychex's recordkeeping and reports have helped us determine what areas we were having a lot more OT compared to others and we were then able to match that with our production schedule and see where we could improve to reduce costs of OT.
Paychex Flex does everything much better than ADP Workforce Now does from A to Z.
Do you think Paychex Flex delivers good value for the price?
Yes
Are you happy with Paychex Flex's feature set?
Yes
Did Paychex Flex live up to sales and marketing promises?
Yes
Did implementation of Paychex Flex go as expected?
Yes
Would you buy Paychex Flex again?
Yes
Paychex Flex Feature Ratings
Relationship with Paychex, Inc.
Price and packages.
Let them know your concerns and what you need and they will come up with the best package for your needs along with a great price.
Using Paychex Flex
4 - They represent from Administrator, to managers approving timecards for employees they manage.
1 - We have one administrator that has been thoroughly trained to help other employees in the company with any of their paychex questions.
- Approving Timecards
- Payroll Processing
- Tax Filing
- Employee Attendence
- NA
- Benefits for Employees
Evaluating Paychex Flex and Competitors
Yes - We replaced our 401k plan and previous payroll of ADP workforce now because we were not getting the level of customer service that we needed.
- Ease of Use
The ease of use the was biggest factor in helping us switch from ADP to Paychex flex.
I would not change it.
Paychex Flex Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No, I did not know Premium support existed. Regular service is good enough.
The implementation process was the best i have seen from any software company. it was a nice and seamless process and the implementation team was very knowledgeable.
Using Paychex Flex
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Convenient Feel confident using | None |
- Payroll
- Approving Timecards
- Finding the right reports
Yes - The mobile interface is very well designed just like the desktop version.