Overall Satisfaction with Paychex Flex
We currently use Flex for time and attendance, payroll, HRIS, EEOC tracking and annual review tracking.
I use the software every day for any one or all of the above reasons. I have a dedicated account person to contact with any issues. When she is not available, the 1-800 number gives me great support evey time.
I use the software every day for any one or all of the above reasons. I have a dedicated account person to contact with any issues. When she is not available, the 1-800 number gives me great support evey time.
- Timeclock and attendance
- Splitting rates of pay in payroll
- User friendly platform
- Great customer service
- Reports and variables needed to run reports
- Easier access for employees on the app
- When adding new hires, the "pre-checked" process doesn't include direct deposit. I have to finish adding the employee and then go back into the pay tab to enter the direct deposit
- Very difficult to edit employee phone numbers and e-mails in the system
- The Paychex app is the best for the employees. It does save me time every day.
- Timeclock linked to the time and attendance system saves me so much time.
- Time off accrual and tracking is one of my favorite features.
Positively - It offers more than we ever had with ADP.
We have used reporting to track turnover in many areas.
We have used the reporting for tracking number of people in each area of the facility.
We use the anniversary and birthday reports regularly.
We have used reporting to track turnover in many areas.
We have used the reporting for tracking number of people in each area of the facility.
We use the anniversary and birthday reports regularly.
I would choose Paychex every time!!
The customer service is outstanding!
All of the payroll/HRIS systems are similar in content, but Paychex outshines them in service the delivery of what we need.
The customer service is outstanding!
All of the payroll/HRIS systems are similar in content, but Paychex outshines them in service the delivery of what we need.
Do you think Paychex Flex delivers good value for the price?
Yes
Are you happy with Paychex Flex's feature set?
Yes
Did Paychex Flex live up to sales and marketing promises?
Yes
Did implementation of Paychex Flex go as expected?
Yes
Would you buy Paychex Flex again?
Yes
Paychex Flex Feature Ratings
Relationship with Paychex, Inc.
Paychex was very open with their capabilities to perform to our expectations.
They were transparent during the entire process.
They were transparent during the entire process.
They are a very large vendor. I would recommend better communication when the point of contact changes and an introduction to the new person prior to needing them. Maybe even some training from the previous contact with the new contact to better understand the companies being assigned to them.
Using Paychex Flex
2 - HR, Payroll and Controller
1 - General payroll knowledge. A certain degree of computer skills.
- Time and attendance
- Payroll
- Time off tracking
- Turnover Reporting
- Labor distribution payroll tracking
- Weekly hour totals at a glance on the dashboard
- Attendance policies
- scheduling
Evaluating Paychex Flex and Competitors
Yes - ADP
The ADP system was outdated and very redundant.
It was also more expensive.
They were not timely at all during the process of deciding on an upgrade.
If they couldn't be attentive during the "sale", how would they perform in the actual application of their product.
The ADP system was outdated and very redundant.
It was also more expensive.
They were not timely at all during the process of deciding on an upgrade.
If they couldn't be attentive during the "sale", how would they perform in the actual application of their product.
- Cloud Solutions
- Ease of Use
Ease of use and customer service!!
More "hands-on" in a test mode prior to deciding.
It's difficult when the applications change so fast within the HRIS/Payroll system to keep up with changes.
It's difficult when the applications change so fast within the HRIS/Payroll system to keep up with changes.
Paychex Flex Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Quick Initial Response | None |
I'm not sure I know what that is??
Yes - Still not resolved. But not a roadblock.
Every time I call for support, there is someone on the line that knows how to help me or gets me to someone that can answer my questions.
Using Paychex Flex
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Onboarding a new hire, with the exception of direct deposit.
- Time off tracking
- Updating employee information
- Lack of direct deposit function in the template system
- Schedules
- Reports
Yes - It's okay.