Great tool - Amazing customer Service
April 15, 2024
Great tool - Amazing customer Service
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paylocity
We use Paylocity for recruiting/ onboarding/ profile employee maintenance and payroll. Paylocity integrates a lot of other software such as Indeed for posting and Assure for Background, NAVIGATOR for onboarding. We post comments visible by all our staff daily, this makes it easy to have a one place stop shop. The customer service is amazing. I use the service all day long.
- Payroll
- Customer service
- Onboarding
- Recruiting
- Help articles are all over the place
- Too many steps to set thing up
- Get different answer depending on agent
- Some features are too manual
- Resolution is superficial- result in more error
- System glitch in payroll resulting in pay error
- Reduce time of payroll processing
- Maintain all document and file in one place
- Integrate site for employees
- Accessibility for employee
Once all the parts were put in place, I went from a manual 2 days payroll process to 4 hours - It took 2 months.
Recruiting - from doing PDF files to send all documents and retaining document in Paylocity.
Recruiting - from doing PDF files to send all documents and retaining document in Paylocity.
Community is great to communicate with employees, Survey as well.
ADP is a dinosaur and could not integrate anything
Kronos was great for time card - but we use billable hours in CR
Kronos was great for time card - but we use billable hours in CR
Do you think Paylocity delivers good value for the price?
Yes
Are you happy with Paylocity's feature set?
Yes
Did Paylocity live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Paylocity go as expected?
I wasn't involved with the implementation phase
Would you buy Paylocity again?
Yes
Paylocity Feature Ratings
Using Paylocity
15 - Manager approving time off or uploading Documents to the employee profile
1 - I manage the platform and call customer service for all my needs
- Payroll
- Recruiting
- Onboarding
- Time off
- Integrate Background check
- Integrate payroll from another source
- Option to attach documents and sign - save to profile
Evaluating Paylocity and Competitors
Yes - ADP
- Cloud Solutions
- Integration with Other Systems
- Ease of Use
- Other
Modern platform, from recruiting to termination.
Not so far
Paylocity Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Not part of decision
Stay on the phone up to 5 hours to get the resolution done - never hanged up - just made it happen.
Using Paylocity
Pros | Cons |
---|---|
Like to use Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- View employee profile
- Update info on profile
- Complete I9 - no concrete tab- errors
- Update setting