Overall Satisfaction with Provide Support Live Chat
Provide Support Live Chat is used by our sales and support teams to provide live chat assistance to current and potential customers. This allows customers to easily contact our representatives without having to call or fill out an online form. In this day and age, customers are more likely to reach out via chat than they are by phone or email.
- Incoming chat notifications
- Easy to add additional operators to the room
- Easy to see information of the person you are chatting with
- Chat transcripts are automatically emailed
- Auto-login, so you don't forget to login in the morning
- Operator chat window seems outdated
- Billing could be more clear
- It is hard to determine ROI of live chat on the website, but it is very reasonably priced.
We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce records and accounts. We haven't evaluated other options since we are happy with Provide Support Live Chat.
Do you think Provide Support Live Chat delivers good value for the price?
Yes
Are you happy with Provide Support Live Chat's feature set?
Yes
Did Provide Support Live Chat live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Provide Support Live Chat go as expected?
Yes
Would you buy Provide Support Live Chat again?
Yes