Overall Satisfaction with Sage Accounting
I am a bookkeeper, I do 99% of my client's books on Sage Business Cloud Accounting.
90% of my clients are small (SMME) companies and does not require extremely complex software to run their businesses. Sage Accounting offers them everything they need in order to operate their business efficiently. It is user friendly and not difficult even for my clients to understand if I am unavailable for the day and they need to get the job done ASAP.
90% of my clients are small (SMME) companies and does not require extremely complex software to run their businesses. Sage Accounting offers them everything they need in order to operate their business efficiently. It is user friendly and not difficult even for my clients to understand if I am unavailable for the day and they need to get the job done ASAP.
- Customer Documents and Emails sent to customers look professional
- Sage Accounting customer service is very good and someone always gets back to you
- The software is easy to navigate and understand
- Sage Accounting banking is straight forward, easy and it works well
- Processing VAT is a breeze and convenient
- Bank Recons are easy and I love it however, you can't find any record on Sage Accounting that you actually did the recon and can download a report afterwards as proof unless you download immediately.
- The amount of email addresses that you can add to your customers/suppliers are only 100 characters, you can add additional contacts but then they don't receive statements and when you send an invoice, you have to go and specifically select them to be included which sometimes you may forget. There could maybe be 2 places to add emails, one for statements and one for invoices as a lot of companies don't want their statements sent to the same people that get the invoices, if this makes any sense.
- You can only get a view of your top 10 clients, it would be nice to be able to get a report that has all your clients on but in order of high to low of how much they spend (every month or yearly etc.)
- Banking is much faster than manual entry, saves up time and more income
- I can work remotely in the bushveld so I can make money while I relax
- Setting up new companies is pretty easy and if it wasn't I probably would have had a client or 2 less than what I do
Sage Accounting VAT processing is easy and reports are easy to read and close off od VAT periods are simple and straight forward where I found some other software it is not as simple. When you add bank transactions manually and they have VAT, some other software would be out with 1 cent etc. where with Sage Accounting I haven't had such a problem before. Customer payment allocations is so easy and convenient, other platforms not so much.
Do you think Sage Accounting delivers good value for the price?
Yes
Are you happy with Sage Accounting's feature set?
Yes
Did Sage Accounting live up to sales and marketing promises?
Yes
Did implementation of Sage Accounting go as expected?
Yes
Would you buy Sage Accounting again?
Yes
Sage Accounting Feature Ratings
Sage Accounting Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Correct
Yes - Yes, however some things not, like banking with Capitec is still an issue with my clients but working around it.
With stock reflecting correctly on balance sheet, there is a whole process which I wasn't aware of and wouldn't have ever needed it unless my one client didn't specifically asked for this. I panicked and phoned Sage Accounting, on the same call, they were able to assist and advise and sort out my query.