Overall Satisfaction with Salesforce CMS
Salesforce CMS is used by our whole company to to manage and track customer[s] through the whole process, starting with pre-sales. It gives us data on usage and adoption, helps us track sales numbers and churn, is used to track KPI's for both sales and CS departments, and a number of other things.
- Detailed, customizable dashboards.
- Customizable to fit any org's needs.
- Great reporting tools.
- Make it easier to build reports and dashboards.
- Speed - seems like SFDC can run a bit slow at times.
- The mobile app could use some work.
- More clear reporting has helped us find gaps in our processes, helping us to save money.
- Has made it much easier to track KPI's.
- Much easier to track leads through the whole sales process.
- Streak and SalesLoft
Salesforce is by far the most complete tool of its type I've seen or used. We haven't even scratched the surface of all the things we can do in Salesforce, and with other products we couldn't get our most basic needs fulfilled.
Do you think Salesforce CMS delivers good value for the price?
Yes
Are you happy with Salesforce CMS's feature set?
Yes
Did Salesforce CMS live up to sales and marketing promises?
Yes
Did implementation of Salesforce CMS go as expected?
No
Would you buy Salesforce CMS again?
Yes