Putting in the effort...to make it work...
August 24, 2017
Putting in the effort...to make it work...
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Salesforce Communities
Currently developing as a client facing portal, where clients can submit cases, interact with others, source knowledge articles, etc. It has not yet been released, we are continuing to work through getting it set up exactly how we want.
- The set up for basic functionality is easy.
- Provides a space for collaboration among all users.
- Different access levels among users.
- More specific customization would be nice. Specifically, not having to chose one specific template. In some cases, we wish we could chose 2 at once!
- Ways of displaying/categorizing the knowledge base for users could be improved.
- Displaying/hiding specific data could be more straightforward for managers/admins.
- It's taken too long to get off the ground. Since we are still working on getting it configured, we have yet to see any type of ROI on it.
It allows us to expose certain aspects of a customer/client's account and even allows them to update fields that are useful to our internal teams. Having one 'unified' system is a game changer - no matter where you go.