Overall Satisfaction with Salesforce Community Cloud
Salesforce is used by almost every department at my company including Sales, Customer Service, Billing, Accounts Receivable, and Provisioning. It really helps us to keep all notes and documents related to a customer in a common place where all departments can have access. It is also helpful for showing how specific billing accounts are related to each other with the hierarchy feature.
- The hierarchy feature is great for showing related accounts & sub-accounts. This makes it easy to address all issues under a common grouping of accounts when speaking to a customer.
- The chatter feature is extremely useful for alerting coworkers that their attention is needed on a specific case or work order. This sends an email to the person which includes your note to them.
- The search feature in Salesforce is great. You can search by work order number, customer number, customer name, contact name, among many other things. It is very easy to find what you are looking for.
- Certain packages offered by Salesforce Community Cloud have an odd "shared success" payment model that may not be suitable for all companies.
- A large number of features available may be overwhelming for new users.
- Salesforce Community Cloud has helped us stay more organized to better address customer concerns and provide any requested documents with a turnaround time of under 24 hours.
- Salesforce Community Cloud helps us track how long cases and work orders have been open with many different reports that are extremely useful for managers to track productivity.
I have personally not used any other software comparable to Salesforce Community Cloud at this time.
Do you think Salesforce Experience Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Experience Cloud's feature set?
Yes
Did Salesforce Experience Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Salesforce Experience Cloud go as expected?
I wasn't involved with the implementation phase
Would you buy Salesforce Experience Cloud again?
Yes