Salesforce - if you got complex data flows, consider this.
March 27, 2024
Salesforce - if you got complex data flows, consider this.
Score 7 out of 10
Vetted Review
Verified User
Software Version
Professional
Modules Used
- SalesCloud
- Content
Overall Satisfaction with Salesforce Sales Cloud
We were looking at using Salesforce to speed up work flows and assist in the efficiency of information handling between departments. Saleforce as a CRM allowed us to explore and see what a data lifecycle would look like using Sales Cloud in an education environment. The use case was looking at the student information data flow from an interested parent, through to enrollment and beyond.
- Highly customisable
- Best in class system
- Access to support
- Highly customisable, so you need consultants to assist
- Expensive
- Support turn around time
- Increased productivity
- Consistent data in one place
- Set workflows to enhance data integrity
In our test case, we looked at the journey of a prospective parent looking to enroll a student at the school. This relationship is important as this is the entry point for families. Obtaining vital student info in a simple process is a big win for new families. Then, being able to manage that through our enrolments process and through ICT to create accounts in various systems all the way to academic and alumni departments is very important.
Do you think Salesforce Sales Cloud delivers good value for the price?
Not sure
Are you happy with Salesforce Sales Cloud's feature set?
Yes
Did Salesforce Sales Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Salesforce Sales Cloud go as expected?
I wasn't involved with the implementation phase
Would you buy Salesforce Sales Cloud again?
Yes