Item: ServiceNow IT Asset Management
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

We use ServiceNow to create, manage, and resolve all client tickets. When someone comes in with a problem, be it hardware or software, we have them send in an email, ServiceNow automatically creates a ticket and sends them back a ticket number, and then anyone who works for IT at our organization can access the service request, reply to the client, and resolve the issue.

Pros and Cons

Creating tickets
Organization

Site design
Improved search function

Most Important Features

Ticket creation

Return on Investment

Organization

Key Insights

Do you think ServiceNow IT Asset Management delivers good value for the price?

Not sure

Are you happy with ServiceNow IT Asset Management's feature set?

Yes

Did ServiceNow IT Asset Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ServiceNow IT Asset Management go as expected?

I wasn't involved with the implementation phase

Would you buy ServiceNow IT Asset Management again?

Yes

Likelihood to Recommend

ServiceNow is most useful for questions that require follow-up or documentation. It makes it easier for supervisors to see exactly what work employees are doing and how, but it can be superfluous or annoying for clients if the issue is easy to resolve with a few words in person, especially for those who prefer not to use email.

Employee user

Overall Satisfaction with ServiceNow IT Asset Management