Overall Satisfaction with SessionCam now part of Glassbox
We needed to get some insights into our customer's user experience on our redesigned website. SessionCam allowed us to see what wasn't working on the site and helped us figure out why as well as what changes we needed to make. Without SessionCam, we would have had to rely just on whatever feedback customers would have been willing to provide.
- Errors display
- Showing sequence of user actions
- Comparing different customer segments.
- A bit slow to load sometimes
- UI looks a bit basic
- Reporting could be deeper
- Heatmaps
- Error reports
- Low cost
- Allowed us to improve our website in-house
- Relatively low cost solution
- Customer engagement and sales on website increased
Do you think SessionCam (discontinued) delivers good value for the price?
Yes
Are you happy with SessionCam (discontinued)'s feature set?
Yes
Did SessionCam (discontinued) live up to sales and marketing promises?
Yes
Did implementation of SessionCam (discontinued) go as expected?
No
Would you buy SessionCam (discontinued) again?
Yes