Overall Satisfaction with MiCloud Connect (formerly ShoreTel)
I wish all medium-sized offices utilized ShoreTel. Making transfers and answering calls is just so simple and easy. I only really needed to make one or two calls in order to get the hang of the system and it's also a breeze to move on from one call to the next. There's really not much I dislike about ShoreTel, to be honest. It makes my job (and life) just a lot easier especially during busier parts of the week. I also really appreciate having the ability to one-click a colleague in order to connect with them over the phone.
- Its ability to connect to other members in the office is seamless.
- Making interoffice and out-of-office transfers is very simple.
- Logging in and out for breaks (lunch, personal, and otherwise), is really just two button clicks.
- I wish it were easier to pull-up past calls in order to discern details shared in a conversation.
- Accessing voicemail from the ShoreTel communicator isn't exactly as clear as making calls and transfers.
- The labels in call history are a little bit confusing sometimes.
- It allows for me to manage my workflow (i.e. calls) at a pace that I can handle. I don't have to listen to the phone ring incessantly. I can go into release and focus on other tasks or step away if I need to take a breather.
- I didn't have to spend a lot of time learning extension numbers. I can search anyone in the office by name and connect to them directly or leave them a voicemail.
MiCloud Connect Feature Ratings
MiCloud Connect (formerly ShoreTel) Implementation
Using MiCloud Connect (formerly ShoreTel)
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- I like that even when voice messages are deleted but a detail was missed, it's easy to retrieve them before a certain period of time.
- Forwarding calls is very simply, and being able to add notes to provide short context to the recipient is a time-saver at times.
- It feels a little bit like wading into the weeds logging into just one call group via Contact Center. We have 3 groups that utilize ShoreTel for external (member) calls, and logging into one that is routed specifically to my department is not as simple as logging into all three at once. If there's a feature where I can just default to logging into the "Education Group," I am not aware of it.