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SiSense Review


SiSENSE as web service platform.

SiSense is great at mashing up data from multiple sources, easy to deploy, easy dashboard and report preparation, and low hardware usage. It is ideal for companies who are limited in money and time to deploy. A few areas for improvement include easier ETL tool configuration and the data context interface could be easier to use.

Overall Satisfaction

On a scale of 1-10, how likely are you to recommend SiSense if asked by a colleague?  Are there any specific scenarios where it is well suited or where it is less appropriate?

This review10
SiSense Average8.2
Business Intelligence/Analytics Average8.5
From my point of view it is perfect tool for any company which just starts with its first BI solution and are limited with money. Also great for companies which do not want to have a time consuming project to deploy. It depends on how large your data sources are, but probably you wont need to invest in any new hardware.

Describe how SiSense is being used by your organization? Is it being used by a department or across the whole organization? What business problems does it address?

I was using SiSense PRISM as platform supporting our own www service. Our service provided a complex info about public contracts around Poland and we used PRISM as BI platform to generate Dashboards. Those Dashboards were used by our costumers to analyze situation on public contracts market and support them in decision to start with a given contract. Overall I see PRISM as a great tool, which requires not so much IT knowledge to operate and is not time consuming in terms of deployment and report or dashboard preparation. It is also very low on Hardware resources consumption.

Please provide some detailed examples of things that SiSense does particularly well.

  • Great at mashing up data from multiple different data sources.
  • Easy deployment, ETL process, Dashboard or Report preparation and distribution to end users.
  • Very low hardware usage so you probably wont need to invest huge money on new servers.

Please provide some detailed examples of areas where SiSense has room for improvement.

  • Plug-ins in ETL tool are powerful, but configuration could be a little easier. Also JS extension in PRISM Web is powerful but could be a little more clear how to use.
  • Data Context interface needs an overhaul, it is important part and right now it is difficult to use.

What positive or negative impact (i.e. Return on Investment or ROI) has SiSense had on your overall business objectives?

  • We're able to finish our web service which we could not with our previous BI vendor.
  • We could use our own product in a matter of 2-3 months after deployment which was quick.

Which other similar products have you used or evaluated?  Describe how SiSense stacks up against them and why you selected SiSense.

Less resource consuming and faster deployment.

On a scale of 1-10, how likely are you to renew your use of SiSense?  Why do you give it this rating?

The main factor is flexibility of PRISM and that is enhanced pretty often.
This review9
SiSense Average8.1
Business Intelligence/Analytics Average8.7

Product Usage

How many people in your company use SiSense?   What business functions do they represent?

4 - They are creating Dashboards and support our customers.

How many people do you have in-house to support SiSense on an on-going basis.  Describe the types of people or skills required to support SiSense.

3 - One need basic knowledge on BI as general, some SQL knowledge, an analytical mind, ability to know how use script languages (it is not required but it is useful to have a general knowledge how scripting works; it helps a lot at some point). One also should have a basic taste for composing a color palette and Dashboard layout planning.

What are the 3-5 most important use cases for this product in your organization?

  • Final Dashboards used as IFrame on our web service.
  • Ability to mash-up multiple different data sources
  • Speed - even with lot of text to analyze.

What are some unexpected or innovative ways that your organization has been able to use SiSense?

Mainly as a platform integrated with our web service that allows an innovative approach to analyzing public contracts market.

What are some additional ways that your organization might be able to use SiSense in the future?

As of today None.

Evaluation and Selection

Did SiSense replace another product in your organization?  What products did you replace and why did you want to replace them?

Yes - We replaced InForum BI solution for following reasons:
- Support for WWW was weak
- Slow
- Mashing up different data sources was near impossible

Which factors were most important in your decision to purchase SiSense?  Can you elaborate on the single most important factor in your decision?

  • Price
  • Product Features
  • Product Usability
Product Features - mash up from different data sources and support for WWW were most important factors.

If you had it to do over, how might you change the evaluation and selection process that you went through?

I would definitely be more thorough in terms of evaluating a specific features required for our own product.


On a scale of 1-10, how satisfied were you with the implementation?  Do you have any key insights regarding implementation of SiSense?

Quick and simple. If we had run into some issues they were solved pretty quickly.
This review10
SiSense Average10
Business Intelligence/Analytics Average8.5

How did your organization implement SiSense?

Implemented in-house

Was the implementation broken up into phases?


Was organizational change management a big part of the implementation?  What lessons regarding change management did you take away from implementing SiSense?

Change management was a big part of the implementation and was well-handled - Always use a separate environment to test new release. Always make a back up of each ElastiCube before each upgrade.

What were the most significant issues encountered during implementation?

Some issues with IIS, when implementing earlier versions of PRISM Web.


On a scale of 1-10, how would you rate the overall support for SiSense?  Why do you give it this rating?

Support is very good. Quick response, timely delivered solutions and those are exactly what is required.
This review8
SiSense Average8
Business Intelligence/Analytics Average8.1

Please rate customer support for SiSense for each of these factors .

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response

If available, do you pay for premium support?

Not Sure

Have you ever reported a bug with SiSense?   If so, was it resolved to your satisfaction and in a timely fashion?

Yes - Yes, it was solved in timely fashion (usually in next release but sometimes I've receive a special hotfix for certain issues) and to my full satisfaction.

Can you describe a time when SiSense provided you with exceptional support for this product?

Since solution is only in English, fact that they allowed us to translate some parts of Web Interface to Polish was something exceptional.


On a scale of 1-10, how would you rate SiSense's overall usability?  Why do you give it this rating?

Excellent, easy to use, end2end solution. It requires almost no it knowledge and is ready from day one to be used by end users.
This review10
SiSense Average9.5
Business Intelligence/Analytics Average8.6

Please rate SiSense for each of the factors on the System Usability Scale.

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using

What functions are particularly easy or elegant to perform using SiSense?

  • ETL
  • Dashboard preparation
  • Dashboard distribution

What functions are particularly difficult or cumbersome to perform using SiSense?

  • Plugins in EC Manager.
  • Context

Does SiSense provide a mobile interface?

Not Sure
This review covers the Business edition of SiSense.

About the Reviewer

About SiSense

This review covers the Business edition of SiSense.
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