Overall Satisfaction with SmartVault
SmartVault is used by all employees and clients. There is no alternative with included features presently on the market. We have found zero bugs in five years of use. Initially, there is a steep learning curve. Afterward, it becomes an essential tool that increases efficiency significantly. Support is hard to reach and you cannot call them directly. Also when they were bought out, all support moved overseas. However, we would have preferred to remain with native English speakers.
- Cloud document storage.
- Transmission of tax returns to client.
- They have cut back on support as have many SaaS companies recently.
- The documentation can sometimes be a little difficult to follow.
- Expensive product but the ROI is still excellent.
- Can't see how any accounting firm could get by without it.
Our due diligence on this application was a bit week. We read the reviews on its closet competition (Sharefile) but did not actually enter into a trial with them. We would definitely suggest that potential subscribers do so.
Do you think SmartVault delivers good value for the price?
Yes
Are you happy with SmartVault's feature set?
Yes
Did SmartVault live up to sales and marketing promises?
Yes
Did implementation of SmartVault go as expected?
Yes
Would you buy SmartVault again?
Yes