SnapEngage Delivers what its Promise
May 01, 2024

SnapEngage Delivers what its Promise

Ronnel Pagayunan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Business,Plus,Premier

Overall Satisfaction with SnapEngage

We mainly use Snapengage for customer support engagement where visitors can make a follow up with their pending cases or ask general questions about the service we offer. Also, to make our process more efficient and resolve more issues than we used to. This has been the best chat software we got so far.
  • Chat Support
  • Ticketing
  • AI Features
  • ChatBot AI
  • Dashboard Interface
  • Admin Access
  • Customer Service Satisfaction
  • Visitors are visiting our site more often now
  • Save a lot of time
SnapEngage is part of TeamSupport Company and we know that Snapengage has everything we need for our chat software needs. Easy to reach out their support and assigned a specific group of tech support to assist us real time in case any problem arises.

Do you think SnapEngage delivers good value for the price?

Yes

Are you happy with SnapEngage's feature set?

Yes

Did SnapEngage live up to sales and marketing promises?

Yes

Did implementation of SnapEngage go as expected?

Yes

Would you buy SnapEngage again?

Yes

Technical Support is very easy to reach out, we have a dedicated Account Manager in case we encounter any internal issues, give us recommendation and feedback. Help articles are easy to understand and some of them have video tutorials for better understanding and follow all the steps without any issues at all.

SnapEngage Feature Ratings

Real-time messaging
10
Chat notifications
9
Prospecting
10
Chat-based scheduling
9
Ticketing system
10
Third-party integrations
8
Chat widgets
8
Chat sentiment analysis
9
Chat transfer
10
Chat history and transcripts
10
Chat reporting
10
Chat and web analytics
10