Solarwinds (SEM) experience
April 01, 2021
Solarwinds (SEM) experience
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with SolarWinds Security Event Manager (SEM)
We are using Solarwinds (SEM) for event monitoring and responding to [an] event. This is used to monitor [events] across the business. We want to use the SEM to address so many problems but Solarwind's customer service has not been great as they don't even try to [put] themselves in customer's shoes. [They] allow customers to deal with issues themselves, providing little or no support to help customers.
- It gives you [the] ability to see logs in one central location
- Inbuilt rules and filters
- How to build custom [rules] for individual purposes (e.g. rules for Admin users on critical systems, log on, log off, brute force, scanning)
- Customer support should be timely and available
- Videos to onboarding systems should be made ( e.g, websites, servers, wireless access point, active directories, firewalls, Domain controls, etc)
- Hard to achieve unwanted logs
- Updates for SEM users should be made available (New features and usability)
- No user-friendly support
- No health check of the SEM by Solarwinds
- Support needs to improve
- Videos to be sent to users on how to create custom rules to fit individual purposes
- Training on each feature of the SEM tool should be made available in a specific location on SolarWinds website
- Best practice videos and use cases should be made available
- Negative