Solarwinds Service Desk Review
May 28, 2020
Solarwinds Service Desk Review
![Anonymous | TrustRadius Reviewer](https://static.trustradius.com/r/8e6160ca04af1d5c6acc15da22e1785f1eb6cc73/images/no_photo.png)
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Solarwinds Service Desk (formerly Samanage)
We have three departments using Solarwinds Service Desk for Incident Management. Users send emails to the department that they need help from and Solarwinds creates the help desk ticket based on the email address sent to. We are also using Solarwinds to track our assets.
- It is easily customizable.
- Product support is outstanding.
- The mobile app is super helpful.
- It takes time to deploy the Asset management agent onto devices.
- It would be nice if the page auto-refreshed.
- Solarwinds saves our agents time and effort. We especially like the mobile app!
Solarwinds was HIPAA compliant out of the box. That was very helpful for us.
Do you think SolarWinds Service Desk (SSD) delivers good value for the price?
Yes
Are you happy with SolarWinds Service Desk (SSD)'s feature set?
Yes
Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?
Yes
Did implementation of SolarWinds Service Desk (SSD) go as expected?
Yes
Would you buy SolarWinds Service Desk (SSD) again?
Yes