Spiceworks Help Desk Makes My Job Simple
April 26, 2021
Spiceworks Help Desk Makes My Job Simple
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Spiceworks Help Desk
Spiceworks Help Desk is a great tool used by our large non-profit organization. We primarily use the tool to organize our technology needs. After submitting a request, our technology department is able to complete the request in an efficient, quick manner.
- Easy to use platform
- Inventory mangement
- Efficient alerts
- Confusing mobile app
- Outdated interface
- Attachment feature needs work
- Ease of use
- Prioritizing ticket requests
- Cost
- Great for budget
- Excellent community forum for questions
- Easy for all staff members to use
Overall, Spiceworks Help Desk is an easy-to-use option at a GREAT cost. We didn't feel that any other products offered anything that Spiceworks couldn't so we haven't felt the need to explore any more companies. The Spiceworks FREE option is great on its own and it's hard to compare with free!
Do you think Spiceworks Help Desk delivers good value for the price?
Yes
Are you happy with Spiceworks Help Desk's feature set?
Yes
Did Spiceworks Help Desk live up to sales and marketing promises?
Yes
Did implementation of Spiceworks Help Desk go as expected?
I wasn't involved with the implementation phase
Would you buy Spiceworks Help Desk again?
Yes