Overall Satisfaction with Splunk On-Call
We used Splunk on Call (formerly Victor-Ops) as Incident manager in une project last year
- it's easy to implement
- It's integrated with Splunk
- Sales: it's very hard to have a quotation or a demo!
- Case Management
- Incident Management and escalation
- Native integration with Splunk
- Integration with external troubleticketing systems
- We used in only one project and it was very useful because the customer didn't have a performant Case Manager and we used it for Incident Management
Splunk on Call is less performant but much less expensive then the others and it's natively integrated with Splunk.
Do you think Splunk On-Call delivers good value for the price?
Yes
Are you happy with Splunk On-Call's feature set?
Yes
Did Splunk On-Call live up to sales and marketing promises?
Yes
Did implementation of Splunk On-Call go as expected?
Yes
Would you buy Splunk On-Call again?
Yes
Using Splunk On-Call
We implemented for a customer some months ago
1 - Splunk Product Specialist
- Case and Incident Management
- As Case Manager
- We would use it as part of our DSS solution
Evaluating Splunk On-Call and Competitors
It was a good solution with a good comprimise prize/features for our use cases
No we're satisfied
Splunk On-Call Implementation
- Implemented in-house
Change management was minimal - We implemented the usual excalatin process of the customer so the Change Management was minimal or completely absent
- Knowledge of the product
Splunk On-Call Support
Pros | Cons |
---|---|
None | None |
No, for budget problems
We didn't use Support
Using Splunk On-Call
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient | None |
- Flow development
- Integration with external systems (obviously not with Splunk!)
Yes, but I don't use it