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Sprinklr Modern Sales & Engagement is the way to go!
Updated February 22, 2024

Sprinklr Modern Sales & Engagement is the way to go!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Social Publishing & Engagement
  • Social Listening
  • Ratings & Reviews

Overall Satisfaction with Sprinklr Modern Sales & Engagement

We moderate client's social media accounts with Sprinklr Modern Sales & Engagement. Our organization uses it for various clients and will soon be going over to it almost 100% for clients. But for now, my team moderates all content that comes in for one specific client. We address questions, complaints, compliments and other remarks from customers.
  • Moderation.
  • Listening.
  • Engagement.
  • Pulling speed.
  • Tag functionality.
  • Time saved, and therefore money saved.
  • When it goes down, this causes issues for those without front side support.
Support is amazing. We have had to reach out [to] them only a few times in the past few years. Each time, they were back in touch with us within the hour or two, no matter the time. We've always had our issues addressed quickly and promptly corrected. They are a great team to work with.
We were not a fan of Hootsuite. In the beginning it was alright but we noticed very quickly how much slower it was than Sprinklr Modern Sales & Engagement and how much more we had to contact support. Their pulling streams would act up quite regularly, as would the responding to customers functions. We did not use it for very long due to this.
Clients, such as ours, that want multiple social media platforms observed and engaged with would really work well with Sprinklr Modern Sales & Engagement. In a matter of minutes we can engage with people across multiple platforms, such as Facebook, Twitter, Instagram, LinkedIn and more. It would take so much more time, and therefore resources, to do all of these manually.

Sprinklr Social Feature Ratings

8.3
Filtering out noise/spam
10
Sentiment analysis
5
Broad channel coverage
10
9.0
Audience targeting
8
Workflow management
10
10.0
Automated routing and prioritization
10
Customer interaction histories
10
Bulk actions
10
9.3
Lead generation
7
Content marketing
10
Paid media management
10
Campaigns and promotions
10
10.0
Twitter
10
Facebook
10
LinkedIn
10
Instagram
10
YouTube
10
8.5
Campaign success analytics
10
Real-time tracking
7
Competitor analysis
Not Rated
Not Rated
Role-based user permissions & privileges
Not Rated
Mobile access
Not Rated

Using Sprinklr Modern Sales & Engagement

500 - All of us use Sprinklr Modern Sales & Engagement to moderate various clients' pages and platforms. Each one requests different jobs from us but overall it is the same functions. We respond to their audience, fans or users/customers, and make sure whatever is requested of them is handled with limited needs for clients to jump in.