Item: SPS Commerce
Rating: 1
Author: Verified User

Use Cases and Deployment Scope

In my experience, we are forced to use SPS Commerce for testing with certain relationships. Because of this, we have to deal with them when we do not want to.

In my experience, their onboarding and testing, along with support, are beyond slow and do not provide any help other than generic answers. In my opinion, they are the epitome of "ball is back in your court" answers that provide no help.

Pros and Cons

I think they have a nice UI
I think they have a nice login screen
I think they use nice colors in their UI

In my opinion, Support
In my opinion, Onboarding
In my opinion, Cost

Return on Investment

In my experience, missed deadlines
In my experience, 2+ months for oboarding

Alternatives Considered

TrueCommerce and Orderful

In my opinion, SPS Commerce is the bottom out of all three provided here. I think, essentially, if you are looking to be hands off and only oboard on setup and don't plan on growing your business and want to not understand anything about EDI and how it affects your company, SPS Commerce is a fine choice. Just if you want to do anything beyond that, I believe you are going to have the worst time.

Key Insights

Do you think SPS Commerce delivers good value for the price?

Are you happy with SPS Commerce's feature set?

Did SPS Commerce live up to sales and marketing promises?

Did implementation of SPS Commerce go as expected?

Would you buy SPS Commerce again?

Likelihood to Recommend

I would plead with anyone to please consider anyone else but SPS Commerce. To me, the fact that they are such a large player in the EDI space is baffling. To me, the only explanation is their ability to convince companies to use them for their testing, which I believe then forces users and companies to set up and get sucked into their vacuum of despair.

In my opinion, Please stay away from this company

Overall Satisfaction with SPS Commerce