Survey Monkey, Fast, Simple, Convenient
August 03, 2021
Survey Monkey, Fast, Simple, Convenient
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with SurveyMonkey
I feel that one of the strengths of Survey Monkey is its ability to function in a variety of ways for different levels of users. We use Qualtrics surveys for the vast majority of our organizational needs. Qualtrics is a feature-heavy and robust platform that we have been working with for some time. With that being said many users find the interface too intimidating and prefer to use Survey Monkey. There are people that are familiar with using Survey Monkey outside of the work environment so already have some skill developed on how to create a survey, extract the results, and comprehend the metrics. We largely use Survey Monkey to meet the needs of these users. That isn't to say that in comparison Survey Monkey is featureless and lacks robustness, it isn't. It is a quick, simple, straightforward platform and there is a segment of our populous that appreciates that.
- Allows you to collect responses quickly and easily.
- Gives you tools to analyze your results.
- Has tools to customize design elements and branding.
- Creates PDF of the results for viewing offline.
- Has flexible pricing models.
- I find the dashboard a little intimidating and too clustered.
- The name of the product sounds so childish and unprofessional.
- You will need to unsubscribe from their email communications after you create an account.
- You can create free surveys so in some cases the ROI is fantastic as it is essentially a free tool.
- There are better platforms for gaining serious responses, I think Prolific does a better job of getting market data.
- If you are willing to spend money the premium features do make your surveys feel more serious and give them a more professional look.
- Because the interface is mostly intuitive you can get a decent ROI in time-saving from users that don't create surveys often.
In terms of creating surveys and analyzing their results, the main competitor we use is Qualtrics. I think Qualtrics has better features, a more professional environment, and more robust tools. This can also be negative as it can be overwhelming for untrained users. I have also used Prolific for response-based research. I believe the respondents to be of a higher quality on that platform than what Survey Monkey offers. That being said most of the users for Survey Monkey have a designated audience they want to appeal to and are not looking to be provided with respondents.
Do you think SurveyMonkey delivers good value for the price?
Yes
Are you happy with SurveyMonkey's feature set?
Yes
Did SurveyMonkey live up to sales and marketing promises?
Yes
Did implementation of SurveyMonkey go as expected?
Yes
Would you buy SurveyMonkey again?
Yes