Solid, Affordable, IT Managment Tool for the Education Sector
Updated December 19, 2023
Solid, Affordable, IT Managment Tool for the Education Sector
Score 10 out of 10
Vetted Review
Verified User
Software Version
Help Desk
Overall Satisfaction with SysAid
About 10 years ago we deployed SysAid to unify our support helpdesks across 5 academized Schools who, at the time, all used physical books to request IT support. As each school was brought into the Academy Trust we used this opportunity to centralize our newly created support team and utilized SysAid as our IT management tool. SysAId helped us build a support team and underpin it with a solid, affordable communication tool for our end users.
- Provides a user friendly GUI for our End Users
- Provides our Support Team with a solid array of IT management tools
- Affordable solutions to the education sector
- Reporting Suite is developing well but has been difficult in the past to pull data together easily
- The education on-prem product has restricted customizations, branding is limited basically
- Upgrades are multi step, (not rolled up to latest release, multiple version upgrades are required) and this increases our downtime for maintenance
- Higher end user engagement
- Standard/Centralized support/Tools
- Quicker MTTR
The SysAid Self Service portal has enabled us to target end user requests with our existing knowledge base. As users type keywords a series of KB articles are suggested to them, we can also see how many times these articles have been viewed which is extremely valuable to us when assessing our levels of end user support.
Our support team also use the knowledge base to write up software installation procedures and general best practice guidance to assist other technical team members.
Our support team also use the knowledge base to write up software installation procedures and general best practice guidance to assist other technical team members.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes