SysAid Review
November 28, 2023
SysAid Review
Score 7 out of 10
Vetted Review
Verified User
Software Version
Help Desk
Overall Satisfaction with SysAid
We utilize SysAid for:
Helpdesk
Asset Management
Remote Management
Change logs
Helpdesk
Asset Management
Remote Management
Change logs
- Integration with the Teams app is seamless
- Support responds to tickets rapidly
- Asset management is easy to use
- I have been having trouble with the agent deploying in different scenarios
- Sometimes having too much customization can be overwhelming
- Understanding the terms and what settings actually do can be confusing
- SysAid has helped us towards our SOC 2 Type 2 progression
- IT now has a platform that can combine some SOC 2 Type 2 requirements into one platform making it easier for the IT Team
I haven't utilized workflow tools as much as I would like to.
Because of how static the workflow, creating all these different ones takes alot of time.
Because of how static the workflow, creating all these different ones takes alot of time.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SysAid go as expected?
No
Would you buy SysAid again?
Yes