Overall Satisfaction with SysAid
We use SysAid for our Help Desk ticket tracking, Asset Management, System patch management, and Server patching. The SysAid system helps us to do all or our tracking and updating all from one place with ease.
- Ticket Tracking
- Asset Management
- System Patching
- Server patching, it seams that some updates are not getting to the systems properly I'v found.
- Ticket tracking is much better than what we had, it is better to access and view.
- Are asset management and tracking was made easier once we went live.
We use the portal for the users to access so they can self enter ticket's, but we have not entered a lot of information yet for users to assist themself since many of our employees do not have laptops or desktops so most ticket are entered by email. But the info on the portal had worked for the management teams since they can access it.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes
SysAid Feature Ratings
Using SysAid
12 - Helpdesk, Apps, and Network Teams
2 - Very little skill is required, the software almost runs itself.
- Ticket tracking
- Asset Management
- System and Server patching
- Ticket completion reporting
- Help Desk time management
- Remote access for repairs
- Software tracking
Evaluating SysAid and Competitors
Yes - Connect Wise Management, it was not user friendly or as clean looking as the SysAid platform.
- Scalability
- Ease of Use
The ease of use and the clean look of the dashboard was a big selling point. Also we could do ticket, management, and updating all in one solution.
We would not change a thing, we were able to get just what we wanted all in one place.