Overall Satisfaction with The Raisers Edge
The Division of Advancement is currently using the Raisers Edge at UCA, which the Office of Alumni Relations falls under. Our department is one of five under the division's umbrella. The Raisers Edge serves as our CRM and houses the alumni database for the university. It allows for a collaborative effort between our department and the others as engage with alumni and friends of the university while doing our best to maintain an up-to-date record of our constituents.
- Customize the profile view to ensure the most pertinent information is featured first.
- The map feature allows us to see where the densest concentrations of our alumni are easy.
- We're still waiting on queries to be built that allow us to view membership reports through the web version. As of today, you still have to access the database version for these reports.
- The web version can lag occasionally leaving you to wait for data to appear onscreen.
- The Raisers Edge has allowed us to make more informed decisions regarding audience segmentation and geographical priorities.
- The Raisers Edge has also worked well with a third-party vendor that we contracted with to build out propensity and engagement scoring models.
I used Advance at another institution before my arrival at UCA. I would easily rate The Raisers Edge higher than Advance. However, the prior institution may have updated the CRM to better compete with The Raisers Edge. Yet, I have found The Raisers Edge to be more user-friendly and functional than Advance.
Do you think Raiser's Edge delivers good value for the price?
Yes
Are you happy with Raiser's Edge's feature set?
Yes
Did Raiser's Edge live up to sales and marketing promises?
Yes
Did implementation of Raiser's Edge go as expected?
Yes
Would you buy Raiser's Edge again?
Yes