Over 1,300 Endpoints Protected by Malwarebytes Without a Breach
March 15, 2024
Over 1,300 Endpoints Protected by Malwarebytes Without a Breach
Score 9 out of 10
Vetted Review
Software Version
Advanced
Overall Satisfaction with ThreatDown, powered by Malwarebytes
We have clients with over 1,300 endpoints protected from malware and ransomware. But it seems we cannot protect our company from Malwarebytes. One reason I use MWB is to prevent monetary losses due to ransomware, credit card fraud, phishing scams, etc. But this time, it was MWB that got me.
I recently renewed the MWB EDR and Vulnerabilities license for a client with 88 endpoints. I was sent a link to their payment portal and made the payment for $6,821.76. That same day, MWB reversed that payment and posted a charge to my credit card for $13,643.52 - double the original charge. They sent me an invoice showing each item and the corresponding cost twice. They also sent me a receipt for the $13,643.52.
It's going on FOUR WEEKS and every time I email them asking where the refund is, they respond with an image of a credit memo and thanking me for my patience. They told me it was an issue with my bank. Then they told me they're checking with their bank. And they thank me for my patience.
I recently renewed the MWB EDR and Vulnerabilities license for a client with 88 endpoints. I was sent a link to their payment portal and made the payment for $6,821.76. That same day, MWB reversed that payment and posted a charge to my credit card for $13,643.52 - double the original charge. They sent me an invoice showing each item and the corresponding cost twice. They also sent me a receipt for the $13,643.52.
It's going on FOUR WEEKS and every time I email them asking where the refund is, they respond with an image of a credit memo and thanking me for my patience. They told me it was an issue with my bank. Then they told me they're checking with their bank. And they thank me for my patience.
- Stops Ransomware Attacks
- Blocks Hacking Attempts
- Identifies Vulnerabilities and Required Patches
- Protects Our Clients' Networks and Data
- Their Accounting Department - STOP Double Billing My Company
- Customer Support - Don't Thank Me For My Patience - Refund Our Money
- Stop Saying It's The Bank's Fault Your Company Has Not Refunded The Unauthorized Charge To My Credit Card
- Other than over billing our company by $6,821.76, our clients are very happy with our approach to network security and malware protection
- Our service and lack of data breaches (do in part to Malwarebytes) has allowed us to retain our client base for over two decades.
It's no contest. Cisco AMP, Umbrella and Endpoint use vast amounts of resources and provide little protection when compared with Malwarebytes. One client recently replaced Cisco with MWB and found over 7,300 vulnerabilities on 352 endpoints, including 120 listed as Critical and 7,180 listed as High, with CVE's dating back to 2008.
Do you think ThreatDown, powered by Malwarebytes delivers good value for the price?
Yes
Are you happy with ThreatDown, powered by Malwarebytes's feature set?
Yes
Did ThreatDown, powered by Malwarebytes live up to sales and marketing promises?
Yes
Did implementation of ThreatDown, powered by Malwarebytes go as expected?
Yes
Would you buy ThreatDown, powered by Malwarebytes again?
Yes