Overall Satisfaction with UKG Pro
It is used to process hours worked for payroll and employee leave. It is typically used by HR and Accounting departments, but we have implemented the mobile app, which allows all employees to see certain data. Our employees across the company use it to request and approve leave and time off as well.
- Leave requests and time off tracking
- Tax calculations and deposits
- Reporting and reports
- Setting up new codes can be a challenge.
- It is sometimes hard to get issues resolved through case management.
- we can disseminate information a lot easier
- we have saved a lot of time by auto delivering reports to other departments by scheduled email
- Costs savings
- Time savings
- Consolidating HR administration under a single solution
We are already experiencing cost savings through efficiency gained by using the system and reports. We also use UltiPro for our subsidiary in New York and it allows us to review and monitor their HR/ payroll data. It is great to have both companies on the same platform. We are not 100% there yet, but eventually we could have one HR department involved with both companies and this software makes that goal possible.
UltiPro blows away the competition as it is so much easier to use and integrated. It is much easier to customize reports in UltiPro vs the other systems we have tried and reviewed. In addition, the data is easier to find. I would not switch back for any reason at all.
Do you think UKG Pro delivers good value for the price?
Yes
Are you happy with UKG Pro's feature set?
Yes
Did UKG Pro live up to sales and marketing promises?
Yes
Did implementation of UKG Pro go as expected?
Yes
Would you buy UKG Pro again?
Yes
None
UKG Pro Feature Ratings
Upgrading UKG Pro
UKG Pro Training
Somewhat. The system is somewhat intuitive, but could be better. training is necessary
- Online training
Using UKG Pro
- Payroll
- Time & Attendance tracking
- employee census data
- i cannot think of any
- review process
- expand time off and attendance tracking
Evaluating UKG Pro and Competitors
Yes - ADP - because they sucked
- Product Features
- Product Usability
no changes
UKG Pro Implementation
Change management was minimal
- learning the system
- auditing our data from the previous system
- Implemented in-house
Configuring UKG Pro
i dont have any
Some - we have done small customizations to the interface
No - we have not done any custom code
UKG Pro Support
Pros | Cons |
---|---|
Knowledgeable team Kept well informed Support cares about my success | Slow Resolution Poor followup Problems left unsolved Escalation required Need to explain problems multiple times Slow Initial Response |
no, don't think it is appropriate to charge extra for support. we bought the product because we thought it would work, and when it doesn't we expect help to fix it.
Our implementation was excellent. Cathy Mattscheck was the Senior System Consultant for our implementation and did a fantastic job getting us up to speed.
Summer Walden has been very responsive and helpful in having outstanding cases and issues addressed for us as they come up.
Setting up our 401k plan file feed was a breeze.
Summer Walden has been very responsive and helpful in having outstanding cases and issues addressed for us as they come up.
Setting up our 401k plan file feed was a breeze.
Using UKG Pro
Pros | Cons |
---|---|
Like to use Easy to use Well integrated Quick to learn | Requires technical support |
- submitting and approving time off requests
- use of the app
- ACA reporting
Yes - Great!
UKG Pro Reliability
Integrating UKG Pro
- 401k Plan
- Health Insurance
- COBRA
- Eye Insurance
- Life/ Disability insurance
- File import/export
Do not enter test data in the live database!
Relationship with UKG
not sure i understand this question
no, no tips