Vertex Review
January 16, 2024
Vertex Review
Score 7 out of 10
Vetted Review
Verified User
Software Version
Vertex Indirect Tax O Series
Overall Satisfaction with Vertex
We use Vertex for our tax calculation of sales and use tax.
- Transaction test works good for deciding the tax rate/taxability of product/service.
- There is a delay with customer service. Usually takes a few days to get a response. Would be better to have a quicker turnaround time.
- The taxability matrix allows us to select the appropriate tax driver to commodity code. This is great to have so we have a visual on what tax driver is appropriate for our company.
Do you think Vertex delivers good value for the price?
Not sure
Are you happy with Vertex's feature set?
Yes
Did Vertex live up to sales and marketing promises?
Yes
Did implementation of Vertex go as expected?
Yes
Would you buy Vertex again?
Yes