Great Potential, But Fell Short. Customer Support Nonexistent
June 16, 2020
Great Potential, But Fell Short. Customer Support Nonexistent
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with Vimeo
We are an online yoga resource center. We use Vimeo primarily to host our pre-recorded videos and embed it into our website (urbanyogisg.com). With the onset of covid, we upgraded our account from Business to Premium in order to use their live stream capabilities for live yoga classes. We are a small organization of two owners and approximately 10 teachers who all log into the Vimeo account in order to stream our scheduled classes. We embed the pre-recorded videos as well as the live streams into our website so our customers view the classes directly from our website.
- Customizable videos to suit our brand.
- Ease of use and ease of organizing all of our videos.
- Ability to embed with customizable features.
- Customer service needs improvement.
- Streaming is slow and unreliable.
- Videos often buffer and skip.
- Lost customers due to poor quality streaming.
- Embed options allow us to drive customers to our site.
Do you think Vimeo delivers good value for the price?
Not sure
Are you happy with Vimeo's feature set?
Yes
Did Vimeo live up to sales and marketing promises?
No
Did implementation of Vimeo go as expected?
No
Would you buy Vimeo again?
No