Item: Vonage Business Communications
Rating: 10
Author: Faheem Yaseen

Use Cases and Deployment Scope

In our organisation, It is our primary source of communication. We use it for making calls and for sending texting messages mostly. It is not limited to it only, but also helps us to communicate with other team members on a real time basis. It has features like call forwarding and voicemail which helps a lot. It provide us a seamless and integrated communication experience across various channels, including voice calls, video conferencing, instant messaging, and collaboration tools.

Pros and Cons

Voicemail
Reliability
Call Routing and Management

User Interface Complexity
Integration

Return on Investment

Cost Saving
Stability
Reliable

Alternatives Considered

There are several reasons to go for Vonage Business Communications. It is cost effective, stable as far as I used the alternative software. Basically it is a unified communications platform which helps us with business needs. Although I have used some softphones in the past like Zoiper, PBX, etc. But so far I prefer Vonage Business Communications over them.

Key Insights

Do you think Vonage Business Communications delivers good value for the price?

Yes

Are you happy with Vonage Business Communications's feature set?

Yes

Did Vonage Business Communications live up to sales and marketing promises?

Yes

Did implementation of Vonage Business Communications go as expected?

I wasn't involved with the implementation phase

Would you buy Vonage Business Communications again?

Yes

Other Software Used

Zoiper

Likelihood to Recommend

There are several scenarios based on my experience I think it is well suited, situations like as most of the organisations are working from home after the pandemic, it allows us to forward the calls to other Team members either using cold transfer or warm transfer. Also it allow us to merge the calls as well. It has a lot of other features which is making it well suited for us. For me less appropriate scenarios are very less, situations like if internet connectivity is low it takes forever to load the application.

Tailored Solution for VOIP

Overall Satisfaction with Vonage Business Communications