Overall Satisfaction with Zoho Books
We use it to manage all financial transactions. It is used by people across the organization of a Professional Services company.
- Invoice is very seamless if using Zoho CRM
- Zoho Books is only available in Texas and California. There is no integration allowed for paying employee expenses. The absolute worst aspect is the fact that if you make even the slightest error in data input there is no backing up. You cannot undo an error.
- The system does not allow change once implemented, so you must get every one of your beginning balances perfect. The practice of Journal Entries is cumbersome. When reconciling, Zoho Books has adopted a number of required steps that significantly overcomplicate reconciliation using practices that are not consistent with general accounting principles in the US.
- On the customer side, you must look in two places to see the beginning balance and the current receivables that might exist for current invoicing.
- The way the system works, you must avoid having much trust with the balances depicted. So far, it appears that Zoho Books uses what we called in school "that new math."
- It would be terrifying to rely on this bookkeeping system to support an IRS Audit. The system violates too many fundamental accounting principles.
- The software is used by so few people that there is concern that we might never find a skilled bookkeeper.
- It has caused significant harm to our business because you just cannot trust the numbers.
- The adverse impact has been complicated enough that plans are underway to reverse the bad decision that led to the installation of this system in a 25-year-old business approximately 8 months ago.
Zoho Books is significantly inferior to the competition. The listings offered here would not allow me to choose QB or MYOB.
Zoho Books Feature Ratings
Evaluating Zoho Books and Competitors
Yes - Quickbooks Desk top. QB for the cost was prohibitive and did not all for a distributed work force. We really did and still do need a cloud based solution, it just has to follow more traditional accounting principles
- Price
- Product Usability
- Third-party Reviews
The integration with Zoho One (CRM) which we think is the best ever CRM for us.
Our review of the product did not include adequate review by our CPA. Books does an excellent job of promoting the features that are strongest. I really thing that in our due diligence before making the change, we did not ask enough questions or did not ask those questions of the right people.
Zoho Books Support
Pros | Cons |
---|---|
Knowledgeable team Kept well informed | Poor followup Problems left unsolved Escalation required Difficult to get immediate help Need to explain problems multiple times |
Yes - They will always try, but frequently the bugs we report remain as bugs. We just gave up.
Using Zoho Books
Pros | Cons |
---|---|
None | Do not like to use Unnecessarily complex Difficult to use Requires technical support Inconsistent Slow to learn Cumbersome |
- Invoicing
- Entering Vendor Payables
- Bank reconciliations