Overall Satisfaction with Zoho Desk
We are a software company. Zoho Desk is used in our company as the main entry point for customer support.
- Support as a Service well executed
- Easy to setup
- Good link with existing Zoho products
- Support team behind Zoho Desk is really deceptive (long response delay / not always accurate)
- Customer enhancements are never done
- Lost customer messages; need to exchange with the customer by a different way.
- Migration from our previous tool was never achieved, losing some bits of information.
We have selected Zoho Desk because we already using Zoho CRM.