Zoho Desk--great, free ticketing software
April 23, 2021
Zoho Desk--great, free ticketing software
Score 8 out of 10
Vetted Review
Verified User
Software Version
Free
Overall Satisfaction with Zoho Desk
We use Zoho Desk as a customer support tool for a SaaS product called Samson's Classroom. It is only used by about eight people in our company. It helps us organize our support inquiries from customers and assign them to the appropriate people. Organization is important for this product, as some support questions are merely functionality questions whereas some are billing questions and we have different employees that handle each.
- Organized
- Ticketing system
- Collaboration/teamwork
- Data privacy concerns, since it's a free product
Do you think Zoho Desk delivers good value for the price?
Not sure
Are you happy with Zoho Desk's feature set?
Yes
Did Zoho Desk live up to sales and marketing promises?
Yes
Did implementation of Zoho Desk go as expected?
Yes
Would you buy Zoho Desk again?
Yes