First year experience with Zuora billing system has been challenging for us
March 28, 2016
First year experience with Zuora billing system has been challenging for us
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zuora
We are using Zuora in our billing department. The quote is created in Salesforce and then sent to zbilling where a bill run is performed and invoices generated.
- Strict control over subscriptions start/end dates
- Control over cancellations; billing is stopped right away
- Autopost and Autoemail feature (although not able to use this feature in production just yet)
- Not able to generate a report for billing in home base currency (we deal with billing in multiple currencies)
- Does not accommodate fractional terms (contracts must have full number of months) therefore it is difficult to make products co-terminus
- A negative invoice can't be directly applied to an existing invoice to offset the charge
Still in process of stabilizing the billing after data migration. All we can do in Zuora is to generate invoices and manually email them to the clients directly from Zuora.
Using Zuora
Pros | Cons |
---|---|
Easy to use | Unnecessarily complex Requires technical support Not well integrated Inconsistent Slow to learn Lots to learn |
- Bill runs
- make products co-terminus