Suresh Kumar K S
Suresh Kumar K S
Member for 5 years
6 ratings & reviews completed
Average rating:
Reputation: 220
| Title | Genesys Solutions Architect |
|---|---|
| Job Type | Engineer |
| Department | Information Technology |
| Company | HCL Technologies |
| Industry | Medical Devices |
| Size | 10,001+ employees |
Expertise
| Product | Experience | Level of Expertise |
|---|---|---|
Genesys Cloud CX | 3 years | Expert |
Genesys Multicloud CX (discontinued) | 12 years | Expert |
Salesforce Service Cloud | ||
eMite | 2 years | |
Talkdesk | 1 year | |
Microsoft Teams | 4 years | |
Cisco Unified Communications Manager (Call Manager) | 4 years | |
Nuance Dragon Speech Recognition | 2 years | |
Zoom Workplace | ||
Google Drive | ||
Avaya Experience Platform | ||
Twilio | 1 year | |
ServiceNow IT Operations Management | 1 year | |
Cisco IP Phone 6800 Series | 1 year | |
Genesys PureConnect (discontinued) | 1 year | |
Google Cloud Speech-to-Text | 7 years | |
Amazon Lex | 7 years | |
Google Cloud Dialogflow | 7 years | |
Microsoft 365 | 4 years | |
Microsoft Excel | 4 years | |
Pigeon Messengr | 1 year | |
Microsoft SharePoint | 3 years | |
Symantec Advanced Threat Protection | 3 years | |
Workplace from Meta | 4 years | |
IBM watsonx Assistant | 4 years | |
Skype for Business, now part of Microsoft Teams | 4 years | |
RingCentral Contact Center | 1 year | |
PyCharm | 1 year | |
Microsoft Visual Studio Code | 1 year |
Badges
Pundit- Customer Engagement
Pundit- Business Intelligence (BI)
Trailblazer- eMite
Pundit- Machine Learning
Pundit- Contact Center
Pundit- Call Center Workforce Optimization
Pundit- Call Recording
Pundit- VoIP
Pundit- Conference Phone
Pundit- AIOps
Pundit- Cloud Management
Pundit- IT Operations Analytics
Pundit- Unified Communications as a Service (UCaaS)
Ratings and Reviews
| Product | Rating | Rating Date | Review Link |
|---|---|---|---|
| Nuance Dragon Speech Recognition | May 26, 2021 | Read Review | |
| eMite | May 11, 2021 | Read Review | |
| Salesforce Service Cloud | Apr 23, 2021 | Read Review | |
| Genesys Multicloud CX (discontinued) | Mar 21, 2019 | Read Review | |
| Zoom | Jun 8, 2021 | ||
| Google Drive | Jun 8, 2021 |