Provide Support Live Chat
Provide Support, LLC (www.providesupport.com) is a global provider of Live Chat software and Real-Time Website Monitoring solutions for e-commerce sites, online publishers and other organizations. Founded in 2003 and headquartered in New York City, Provide Support offers an affordable and easy-to-use live help software allowing businesses from a variety of industries to provide instant online customer support and proactively sell their products and services. The company’s cutting-edge, geographically distributed and redundant hosting infrastructure ensures 24/7 reliability.
Among features are:
Among features are:
- Native operator console for MacOS, Windows and Linux
- Mobile operator apps for iPhone and Android
- Rich set of chat window customizations
- Powerful chat statistics
- Online chat transcripts storage with viewer app
- Customizable pre-chat and leave a message forms
- Embedded and pop up chat window
- Custom drop down lists
- Chat window translation and RTL support
- Canned responses, import, export and grouping
- Detailed real time monitoring
- Integration with Google Analytics
- Chat transcripts and missed chats tracking
- Smart chats distribution
- Unlimited number of departments
- IP blocking and access restriction by country
- White label
- Chat agent apps included into price
- Unlimited live product assistance 24/7