Influitive - Connecting Industry Experts to empower each other to do more!
December 05, 2023
Influitive - Connecting Industry Experts to empower each other to do more!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Digital Community
Overall Satisfaction with Influitive
Our organizational goals are about elevating the voice of the customer and being a customer centric business. It can be hard to do that without a direct line to the customer. Influitive is that direct line. This platform helps us create engaging content that keeps customers coming back. We also have the ability to create our own journey for customers whether we asking for online reviews, connecting with customers to participate in early access projects, reaching out to experts to help us identify gaps in solutions we have the autonomy to create and engaging, gamefied journey. My CSM, Brent is always willing to help and support my crazy ideas. I am in the process of re-imagining what our community looks like and how to navigate to better support our customers and the Influitive team has been supportive and collaborative as I work through my vision of change. I can't say enough about Influitive. It is a great way to Discover, Nurture and Mobilize advocates all while building trust and a partnership that helps everyone win.
- Templated challenges - help me quickly find fun easy ways to create content
- The reporting is getting better and the recent use cases have helped me better define goals and objectives and how to acheive them
- Navigation... I wish there were ways users could tag items - or add to their own dashboard - maybe widgets
- Reporting is getting better, however, I do wish that it was easier to build your own reports... somethings BU goals don't match standard reports and that can be difficult and manual
- Better way to group discussion - I know there are tags, but think - having - channels that lead to discussion forums to keep most similar items in one spot would help customers navigate easier and also find what they are looking for
- Increased engagement year over year
- The opportunity to support churn and leakage - help customers feel connected and supported and identify gaps early on
- Advocating for customers and empowering them to help each other.
- I have not found any negatives regarding impact to business objectives
Do you think Influitive delivers good value for the price?
Yes
Are you happy with Influitive's feature set?
Yes
Did Influitive live up to sales and marketing promises?
Yes
Did implementation of Influitive go as expected?
I wasn't involved with the implementation phase
Would you buy Influitive again?
Yes