Overall Satisfaction with Influitive
We are the first company in our industry to launch a gamified digital community for our customers. My company was looking to educate, engage and inspire our customer base to be active in activities like share best practices and industry insights. Having a marketing tool like Influitive was able to take a basic concept of onboarding customer and educating them to a more fun, engaged level of participation. We are able to see the customer journey through a different lens.
- Instant gratification alert: what normally took months or still pending answers to big asks, sometimes happens in less than an hour or in real time.
- The software itself is user friendly and visually appealing. Being a past customer, I have only seen it get better and better from 5 years ago.
- The customer service at Influitive is a 5 star experience. Every moving part is a positive, knowledgeable and a pleasure to work with. Meaghan, Dylan, Diana and Brent are the best and I couldn't have done this without them!
- I wish I had some, but honestly I don't right now. When you are a happy customer, its hard to come up with something.
- Since we just launched, I do not currently have an ROI statement to share but my company is confident that we will have a statement after a year of being active.
At first, my company was only going to be using the customer advocacy tool. After reviewing closely, we decided to add community building and it was a great decision. Having both is like peanut butter and jelly, it just goes really well together.
To be fair to the buying process, I looked into every kind of platform (advocacy, community, etc.). Other vendors were either outdated in practices/product or most importantly, they didn't have the capabilities of half of what Influitive tools offer.
Do you think Influitive delivers good value for the price?
Yes
Are you happy with Influitive's feature set?
Yes
Did Influitive live up to sales and marketing promises?
Yes
Did implementation of Influitive go as expected?
Yes
Would you buy Influitive again?
Yes