Aam Digital vs. Verint Case Management Professional [Citizen Engagement]

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aam Digital
Score 10.0 out of 10
N/A
Aam Digital is software for NGOs from the company of the same name in Berlin, to make their work with beneficiaries more effective and transparent. The system helps social workers and teachers of an education support programme to manage all information about students’ development, attendance or health.
$0
Verint Case Management Professional [Citizen Engagement]
Score 8.1 out of 10
N/A
Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. The…N/A
Pricing
Aam DigitalVerint Case Management Professional [Citizen Engagement]
Editions & Modules
Aam Digital - Open Source
$0
Regular
€ 75
per month per 100 beneficiaries or per 5 users
No answers on this topic
Offerings
Pricing Offerings
Aam DigitalVerint Case Management Professional [Citizen Engagement]
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$500 one-time fee ranges from € 500-€ 5000No setup fee
Additional Details
More Pricing Information
Best Alternatives
Aam DigitalVerint Case Management Professional [Citizen Engagement]
Small Businesses
Bonterra Apricot
Bonterra Apricot
Score 9.3 out of 10
Bonterra Apricot
Bonterra Apricot
Score 9.3 out of 10
Medium-sized Companies
TIBCO® BPM Enterprise
TIBCO® BPM Enterprise
Score 7.0 out of 10
TIBCO® BPM Enterprise
TIBCO® BPM Enterprise
Score 7.0 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.1 out of 10
Infor Human Resources
Infor Human Resources
Score 7.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Aam DigitalVerint Case Management Professional [Citizen Engagement]
Likelihood to Recommend
-
(0 ratings)
9.1
(1 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Aam DigitalVerint Case Management Professional [Citizen Engagement]
Likelihood to Recommend
Aam Digital GmbH
No answers on this topic
Verint
So it's definitely well suited for government. That was the framework for it, but again, it can be utilized by anybody. It's a case management system that has a very powerful form tool that can be very flexible and incorporated to anything as we've used it in that form.
Read full review
Likelihood to Renew
Aam Digital GmbH
No answers on this topic
Verint
Amazing product with unlimited uses
Read full review
Support Rating
Aam Digital GmbH
No answers on this topic
Verint
Support has been strong. Quick answers most times and when the answer isn't quick communication has been great.
Read full review
Alternatives Considered
Aam Digital GmbH
No answers on this topic
Verint
So again, it's been our only CRM for 10, 11 years. So I really haven't had much flexibility outside just more of what you hear, but what I have seen, they don't have the flexibility in their form software for building their service requests because that's really what the forms are used for, is to collect the data from the citizen and then creates a case.
Read full review
Return on Investment
Aam Digital GmbH
No answers on this topic
Verint
  • We have been able to use the platform to handle non contact centre workflows.
Read full review
ScreenShots

Verint Case Management Professional [Citizen Engagement] Screenshots

Screenshot of Case Management Professional: Customer PortalScreenshot of Case Management Professional: Reporting an IssueScreenshot of Case Management Professional: Employee DesktopScreenshot of Case Management Professional: Submit an Issue