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ADP Comprehensive Services vs. CriticalRiver Services

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP Comprehensive Services
Score 7.4 out of 10
N/A
ADP Comprehensive Services is an outsourced execution centered around strategic guidance. Customers can choose one, some or all areas of managed services across HR, talent, benefits administration and payroll, and ADP's HR specialists will work with customers on processes, goals and other opportunities.N/A
CriticalRiver Services
Score 0.0 out of 10
N/A
CriticalRiver Inc. is a technology consulting company for comprehensive, Salesforce, NetSuite, Oracle consulting, implementation, and managed services across the globe. The company’s consultants are experts at understanding client needs and delivering strategic solutions that leverage the latest technologies and industry best practices. CriticalRiver’s offerings include digital, cloud transformation, and intelligent automation solutions that empower its clients to automate and simplify…N/A
Pricing
ADP Comprehensive ServicesCriticalRiver Services
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ADP Comprehensive ServicesCriticalRiver Services
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ADP Comprehensive ServicesCriticalRiver Services
User Ratings
ADP Comprehensive ServicesCriticalRiver Services
Likelihood to Recommend
7.3
(4 ratings)
-
(0 ratings)
User Testimonials
ADP Comprehensive ServicesCriticalRiver Services
Likelihood to Recommend
ADP
The skillset of the representatives is all over the place. You may get two different answers to the same question depending on who you speak with. There seems to be high turnover with the payroll rep, ours keeps changing sometimes without notice. Our HR business partner has been the same for over a decade and she is great.
SL
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CriticalRiver, Inc
No answers on this topic
Cons
ADP
  • The file feeds that go over to the carriers. We are constantly finding errors on employee benefits. We consistently have to "babysit" to catch errors.
  • The cases under the support section. They're difficult to read and ADP Comprehensive Services can be very slow to respond. If we call the MyLife Advisors, we typically get someone who isn't even in this country and can not answer our questions.
  • When an ADP Comprehensive Services rep has to go into the system and "fix" something, or when there is an update, it seems like more errors are created in another area.
JM
Jody McClintock
Human Resources Manager
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CriticalRiver, Inc
No answers on this topic
Alternatives Considered
ADP
I continue to be pleased with ADP and they rate well above the others in my eyes.
Verified User
Anonymous
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CriticalRiver, Inc
No answers on this topic
ScreenShots

ADP Comprehensive Services Screenshots

Screenshot of Onboarding dashboard to track new hires’ progress for both managers and practitioners.Screenshot of the benefits administration solution, supported by a committed team of experts and employee phone assistance for open enrollment, carrier connections, ongoing management, and ACA compliance.Screenshot of AI-driven analytics, with guided analytical experiences that can be shared.Screenshot of ADP Comprehensive Services' payroll solution, along with designated strategic support, employee phone assistance, and access to best practices to help organizations to stay compliant.Screenshot of where the platform simplifies team and task management through self-service tools.