AgileBlue

AgileBlue provides good service with L1/L2 support, maintains a good service level with KPIs, and provides a Technical Account Manager to support day-to-day activities. AgileBlue can improve its Threat Intelligence process to better align with specific market requirements, source collection, scale reporting, and cover a larger attack surface.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• They are extremely quick identifying any potentially unusual activity
• They make it easy for us to ensure that our employees can log in from other countries without triggering suspicious activity lock-outs when they travel.
• Our quarterly meet-ups are a great way to keep my team up to date in the current cloud security scene, as well as to make sure we're doing everything we can to keep our users safe.

• the web ui can be wonky at times but overall its great.
• the agent when installed with sys log can get flakey
• Fire a webhook when alerts occur

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

While most of the features are very easy to use, some of the rules are a little difficult to create if you are not in the platform all the time. However, the support team is always there to assist with things you may struggle with!

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I have never contacted support.

AgileBlue integrates as a partner to SentinelOne - allowing out MSSP to have insights into both platforms. Using AgileBlue as an escalation management tool allows false positive results to get handled quickly, low severity alerts to be dealt with before escalations, and high severity alerts to get forwarded to the appropriate members of higher-level triage teams

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Allows IT staff to focus on other tasks rather than manually monitoring the network 24/7.
• We've been able to configure the tool to fit our exact reporting/auditing needs.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info