OmniTouch Contact Center Standard Edition vs. T5.Knowledge
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 OmniTouch | Score8 out of 10 | N/A | Alcatel-Lucent presents the OmniTouch Contact Center Standard Edition as a scalable and reliable contact center solution for up to 7,000 agents, and for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities. | N/A |
 T5.Knowledge | N/A | N/A | T5.Knowledge consolidates corporate knowledge in a single location and, through semantic search, provides instant access to information from Confluence, SharePoint, or emails. Onboarding processes gain direct access to relevant manuals and best practices, while automated reports at the push of a button generate key insights from existing data. Centralized access management and GDPR‑compliant security mechanisms ensure the protection of sensitive information. Through integration with standard… | $15 per month per user |
| OmniTouch | T5.Knowledge | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | The subscription for a year is available: T5.Knowledge - 12,5 Euro (per User / per month) T5.Knowledge Pro - 20 Euro (per User / per month) | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| OmniTouch | T5.Knowledge | |
|---|---|---|
| Small Businesses |  Zendesk Talk Score8.2 out of 10 |  Slite Score5.7 out of 10 |
| Medium-sized Companies |  Genesys Multicloud CX (discontinued) Score8 out of 10 |  Bloomfire Score8.4 out of 10 |
| Enterprises |  Bright Pattern Contact Center Score8.4 out of 10 | Bloomfire Score8.4 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |