Alight Worklife vs. Safeguard Global

I can recommend this platform to any of my colleagues and any organization due to its great performance from my experience. It has ensured that revenue management in our company takes place effectively. The platform ensures that each employee is awarded for excellent performance in their roles. Each employee is paid following the international set standards which increase motivation among our team members and increase production.

Incentivized

The onboarding was not very straightforward and we had to go back and forth many times even though it was just one standard work contract. The payroll management overall was OK despite a few billing issues. Closing the contract did not go well, with conflicting emails from different departments who could not answer basic questions such as providing a statement of account and detail the closing dues minus the deposit (they forgot to tell us about some dues for the 13th month which is a basic requirement in Germany).

Incentivized

• Harmonizing salary for all employees.
• Awarding team members according to their roles.

Incentivized

• payroll
• employer of reference
• employment contract management

Incentivized

• I have not identified any area that requires improvement in this tool.
• All the features in this platform functions effectively.

Incentivized

• patchy and slow customer service
• disjointed offboarding and onboarding processes
• poor customer experience overall

Incentivized

Clunky portal, can't even see the contracts and no useful dashboard.

Incentivized

I've had several queries when using Safeguard, every time response times were slow and at times they have been incorrect. The comms are disjointed, it feels level 1 support are not equipped to deal with basic questions and there's not really an escalation path fit for purpose. The answers come out either tone-deaf or administrative.

Incentivized

Alight Global Payroll has great and powerful features that enable excellent calculation of salary for each employee with transparency. Sharing files across our team members and across departments is very fast and reliable with this product. It ensures that there is no late payment to our employees and pay slips are processed on time. Our investment in Alight Global Payroll has contributed to great achievements and created a conducive environment for teamwork.

Incentivized

It was the cheapest at the time and to be honest we were not impressed with other players except Remote and Papa but they were way more expensive.

Incentivized

• It has lead to positive ROI due to increased production from employees.
• We have achieved our set goals on salary management across the entire organization.

Incentivized

• Allowed us to hire a German employee but at a fairly high cost
• Lack of customer centricity and a really heavy handed approach to customer service.
• Really poor client communications.
• Some basic processes were not performed adequately.

Incentivized