Arctic Wolf Managed Detection and Response vs. Blackpoint CompassOne

[Artic Wolf SOC-as-a-Service is] great if you don't have a large team nor the time to look at all the systems in your network. They monitor 24x7x365 taking that burden away from a reduced IT team.

Incentivized

We love BP. We recommend it all the time to both clients and colleagues. The value for smb is very good.

Incentivized

• Monitoring 365 logins
• Monitoring Windows processes
• Active Directory monitoring

Incentivized

• Office 365 and Google workspace security ang login monitoring.
• End point monitoring.
• Live experienced SOC oversight of issues reported.
• Fast, helpful customer focused support.

Incentivized

• Too many independent dashboards to look at (they are working on consolidating)

Incentivized

• The new compass one interface takes some adjustment but that's a me problem.
• Ability to push to Macs and PCs using RMM could be improved. Works, but the Macs especially need help.

Incentivized

Their portal is easy to use and they raise important incidents to us via email or phone. They have been good with us customizing the way we want to get important information. Sometimes there is a delay between when we have resolved and issue and it is updated on the portal.

Incentivized

It's good; still just adjusting to Compass One. Not Blackpoints ' fault. I appreciate the recent adjustments to options and prices. No longer a 5-seat minimum. And multiple levels of services for different clients.

Incentivized

The biggest issue with Crowdstrike was their sales staff - they were not very responsive. AWN does frequent check-ins with us, which helps communication. We have not had any issues with the service creating downtime. Whereas Crowdstrike had an issue in July 2024 that created many problems. This combined with the sales issues made it easy for us to go back to AWN.

Incentivized

Blackpoint is simply a better choice for SMB, easier to manage and implement.

Incentivized

• Stopped unauthorized 365 access on user account
• Pointed out malicious file activity on end point
• Alert sent when a domain admin account was enabled

Incentivized

• We make a little revenue but the best advantage is the 24x7 monitoring.
• It checks a valuable MDR box.

Incentivized