TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aspect Quality

    Score4.1 out of 10
    N/AAspect Quality software allows customer interactions to be evaluated by all parties, including supervisors, agents and automated analytics systems, enabling users to extract valuable perspectives on quality so as to best coach agents in relevant areas for improvement.N/A
    Pricing
    Aspect Quality
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Aspect Quality
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Best Alternatives
    Aspect Quality
    Small Businesses
    No answers on this topic
    Medium-sized Companies
    Playvox
    Score6.7 out of 10
    Enterprises
    Calabrio WFM
    Score8.1 out of 10
    All AlternativesView all alternatives
    User Ratings
    Aspect Quality
    Likelihood to Recommend
    7.0
    (1 ratings)
    User Testimonials
    Aspect Quality
    Likelihood to Recommend
    Aspect Software
    It all depends on the workforce team if they've settled the tool correctly for the company. In a previous experience, the tool was entirely settled with the group balance available, all the segments we need were added and up to date, and we could easily navigate the tool. On the new company though, there is a sentiment of incompletion, the UI slightly evolved over the past 2 years but only for the name and some design. Though the tool itself hasn't really changed and clarity is missing sometimes. We must be used to it to understand it well.
    Incentivized
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    Pros
    Aspect Software
    • Clarity on the daily tasks, it's easy to know what will be the tasks for the day and for how long it is planned.
    • Many options available, entirely customizable for a better accuracy of the tasks.
    • Very reliable and easy to use, with multiple format views available.
    Incentivized
    Read full review
    Cons
    Aspect Software
    • There is a lot of options, probably too many and more than 50% are no use to me.
    • Some views can be very confusing, sticking to the time is best to avoid being confused by any overlapping segment.
    • Lot of options but UI tends to be a bit slow to load and still empty sometimes.
    Incentivized
    Read full review
    ScreenShots