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Ada vs. Azeon

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ada
Score 9.0 out of 10
N/A
Ada is an AI customer service automation platform that helps to resolve customer interaction with AI, helping businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide.N/A
Azeon
Score 0.0 out of 10
Mid-Size Companies (51-1,000 employees)
Azeon is a customer support platform that utilizes Artificial Intelligence (AI) agents to manage interactions across voice, chat, and email channels. The system is designed for enterprise operations and incorporates conversational memory and workflow automation to resolve support inquiries. Core Functionality Unlike basic automation tools, Azeon identifies customer intent and retrieves information from internal enterprise databases. The platform is designed to perform…
$0.89
per resolution per installation
Pricing
AdaAzeon
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AdaAzeon
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
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User Testimonials
AdaAzeon
ScreenShots

Ada Screenshots

Screenshot of the Ada AI-native customer service automation platform, capable of resolving a majority of inquiries.Screenshot of the AI Agent connected to a knowledge base and web pages. Rather than trying to match a scripted response to a unique problem, the AI Agent draws on existing knowledge sources to reason through and automatically resolve customer service inquiries.Screenshot of the setup of an integration using plain language (no code required). Specify the data the AI Agent should retrieve, when it should be used, and when to update data across systems, and the AI Agent is ready to perform tasks.Screenshot of Ada’s proprietary Automated Resolution measurement system that measures the AI Agent’s accuracy, relevancy, and safety. It describes the AI Agent’s behaviour and measure the business impact of recommended improvements.Screenshot of Ada's AI management tooling, which just like coaching, supports team on the tone, language, and procedures to follow.Screenshot of an onboarded AI Agent, which can use knowledge of company and products, and deployed instantly across messaging, voice and email channels.

Azeon Screenshots

Screenshot of FeaturesScreenshot of Azeon Integrations