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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Azure StorSimple

    Score7 out of 10
    N/AStorSimple was acquired by Microsoft in 2012. The StorSimple storage gateway appliance is now a part of Microsoft's Azure StorSimple Hybrid Cloud Storage solution.

    $4.11

    Per Day

    Serviceware Processes

    Score9 out of 10
    N/AhelpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes.N/A
    Pricing
    Azure StorSimpleServiceware Processes
    Editions & Modules
    Virtual Appliance
    $4.11
    Per Day
    Cloud Array
    $4.11
    Per Day
    Physical Appliance
    $43.84
    Per Day
    No answers on this topic
    Offerings
    Pricing Offerings
    Azure StorSimpleServiceware Processes
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Azure StorSimpleServiceware Processes
    Incident and problem management
    Comparison of Incident and problem management features of Azure StorSimple and Serviceware Processes
    Feature
    Azure StorSimple
    -
    Ratings
    Serviceware Processes
    8.9
    1 Ratings
    9% above category average
    Organize and prioritize service tickets00 Ratings10.01 Ratings
    Expert directory00 Ratings9.01 Ratings
    Service restoration00 Ratings6.01 Ratings
    Self-service tools00 Ratings9.01 Ratings
    Subscription-based notifications00 Ratings9.01 Ratings
    ITSM collaboration and documentation00 Ratings10.01 Ratings
    ITSM reports and dashboards00 Ratings9.01 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Azure StorSimple and Serviceware Processes
    Feature
    Azure StorSimple
    -
    Ratings
    Serviceware Processes
    8.3
    1 Ratings
    2% above category average
    Configuration mangement00 Ratings9.01 Ratings
    Asset management dashboard00 Ratings9.01 Ratings
    Policy and contract enforcement00 Ratings7.01 Ratings
    Change management
    Comparison of Change management features of Azure StorSimple and Serviceware Processes
    Feature
    Azure StorSimple
    -
    Ratings
    Serviceware Processes
    10.0
    1 Ratings
    17% above category average
    Change requests repository00 Ratings10.01 Ratings
    Service-level management00 Ratings10.01 Ratings
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    Apple iCloud
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    Score9.2 out of 10
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    Azure StorSimpleServiceware Processes
    Likelihood to Recommend
    9.0
    (1 ratings)
    9.0
    (1 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Azure StorSimpleServiceware Processes
    Likelihood to Recommend
    Microsoft
    Onsite storage needs and backing up to Azure.
    Incentivized
    Read full review
    Serviceware
    You can build every business process with helpLine. The Code is completely free (C#). The only limitations you have are in the GUI, there you probably will miss something. But the Servicemask can be designed free.
    Incentivized
    Read full review
    Pros
    Microsoft
    • Performance via the SSD drives.
    • Writes back to our Private Cloud via Azure.
    • Easy to Admin via Web client interface.
    Incentivized
    Read full review
    Serviceware
    • No implementation limits.
    • Easy handling (masks can be designed freely).
    • Various interfaces are available.
    • With C# code a lot can be done.
    Incentivized
    Read full review
    Cons
    Microsoft
    • Additional fail-over functionality
    Incentivized
    Read full review
    Serviceware
    • The task management tool could be better integrated.
    • Relatively high memory usage for heavy users.
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    If I wanted to use just onsite storage the StorSimple device is already paid for.
    Incentivized
    Read full review
    Serviceware
    No answers on this topic
    Support Rating
    Microsoft
    No answers on this topic
    Serviceware
    In case of bugs or coding problems you have to be more specific. Otherwise, they are not forwarded to the development team or it is quickly said that a consultant has to look at this for a fee.
    Incentivized
    Read full review
    Alternatives Considered
    Microsoft
    Easy to use and highly compatible with our MSFT Hyper-V environment
    Incentivized
    Read full review
    Serviceware
    Unfortunately I have no experience with other products.
    Incentivized
    Read full review
    Return on Investment
    Microsoft
    • Great Folks on the MSFT Implementation team
    • Great value on year 2
    Incentivized
    Read full review
    Serviceware
    • We can handle tickets faster.
    • No double tickets anymore because of the contact assignment.
    • One mailbox where every mail will be processed.
    Incentivized
    Read full review
    ScreenShots